Course Information

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs.

Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Completing this qualification may lead to careers such as;

  • Home care assistant
  • Personal care assistant
  • Community care worker
  • Community house worker
  • Personal care worker
  • Community support worker
  • Residential care worker
  • Disability support worker


Training Product Status: Superseded

Training Product Release Date: 28 April 2022


The course requires a student to complete 13 units to gain the nationally recognised; CHC33015 Certificate III in Individual Support


Core Units

  • CHCCCS015 Provide individualised support
  • CHCCCS023 Support independence and well being ^
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically
  • HLTAAP001 Recognise healthy body systems
  • HLTWHS002 Follow safe work practices for direct client care


Elective Units

  • CHCAGE001 Facilitate the empowerment of older people
  • CHCAGE005 Provide support to people living with dementia
  • CHCCCS011 Meet personal support needs
  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • CHCCCS025 Support relationships with carers and families
  • CHCHCS001 Provide home and community support services


^ will be also assessed including during work placement

Course Duration, Delivery and Assessment

52 weeks - Full Time Study (20 hours per week) including holiday

Training and assessment is conducted in the classroom as well as in practical labs when required to simulate real work environment. Students are also expected to conduct self-study during the duration of the course.

Assessments comprise of project, observation and written work.


The modes of study include:

• Classroom based training 

• Work placement


The college will organise 120 hours of compulsory work placement.


Entry Requirements


Age Requirements

All applicants must be 18 years or older at the commencement of their course

English Language Requirements

All International students applying for Hospitality courses at Windsor College must have a minimum English language proficiency of IELTS 5.5 or equivalent

Academic Requirements

To gain entry into Certificate III, IV, Diploma, and Advanced Diploma courses, participants must have successfully completed Year 12, or secondary studies in the applicant's home country which are equivalent to an Australian Year 12 qualification

Must Have:

  • - Access to a computer, tablet, or mobile phone
  • - Access to the Internet
  • - Access to a video and audio recording device 
  • - Computer skills including the ability to access an online video conferencing software, to use Microsoft Word and Adobe Reader, to download, scan and upload documents, and to access online materials. However, student support is available when required.

Before commencing work placement, students are required to provide: 

  • - A federal Police Background Check (Name check), no older than 6 months
  • - A First Aid Course Certificate
  • - Evidence of up-to-date vaccination as required


Students must be physically capable of doing general lifting and be prepared to be on their feet for long hours.

While Windsor may not offer all the qualifications indicated within the pathway, Windsor identifies relevant progression that may be attained:


Pathways from the qualification

After achieving CHC33015 Certificate III in Individual Support, individuals could progress to undertake studies CHC43115 Certificate IV in Disability.

  • CRICOS: 108536D
  • Duration 52 weeks
  • Cost $9,400*
  • AQF Yes
  • Level Certificate III
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